In October of 2022 we issued new contactless debit cards to all business and consumer customers. Our new cards feature contactless tap and go technology.
Contactless cards are just as secure as chip cards at a chip-enabled register. And they’re even more secure than magnetic stripe payments.
Each contactless transaction creates a unique, one-time code or password. This helps reduce security risks since the code can’t be used again—and it can be read only by the card-processing network.
Exciting addition to our fraud monitoring program! We now use text alerts as part of our fraud monitoring program. With text fraud alerts, if our system detects suspicious activity on your card, you'll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction.
If you indicate the transaction is fraud, you'll receive another message with a number to call for follow-up. If not, you're all set. The system will mark the transaction as legitimate and you can get on with your day - simple as that.
Reporting a LOST or STOLEN Card:
To report your card as lost or stolen, contact us at 715-453-2144 or toll free 877-822-7552 to speak to a bank representative. After business hours call 800-472-3272. ATM/Debit Card Business Hours are Monday - Friday 9AM - 4PM and Saturday 7:30AM - Noon.
TRAVELING or MAKING PURCHASES outside the United States?
Bank Notification Is Required - Your card WILL NOT approve international transactions unless you give prior notification to the bank! Please call us during business hours at 715-453-2144 or toll free 877-822-7552 with travel dates and the countries you will be visiting. With an increase in fraudulent international transactions, this helps prevent fraudulent transactions from happening to you. After business hours, if you have a transaction declined or denied call the Enfact Fraud Call Center at 800-262-2024.
Whenever or wherever you travel...Always remember to take more than one form of payment with you!
EnFact Fraud Monitoring - Real Time for your protection!
EnFact fraud monitor builds a profile of each card user and then monitors card activity 24/7 for potentially suspicious activity. You will receive an automated call from EnFact when a suspicious transaction occurs:
- You will be asked to verify recent transaction activity on your card.
- You will use your touchtone telephone keypad to respond to the inquiries.
- You will be provided a toll-free number to call if you have questions.
Your response to this call is important to help stop actual fraud and to avoid restrictions that may be placed on your card.
A sudden change in the location from which transactions usually occur, a high-cost purchase, a string of transactions from a merchant or ATM within a short time period, or a transaction that matches criteria of a known fraud trend may flag a transaction as suspicious.
Please inform us of a change of telephone number as soon as possible, so you can be contacted quickly when suspicious transactions occur.
Frequently Asked Questions
What if my Debit Card is lost or stolen?
To report your card as lost or stolen, contact us at 715-453-2144, 715-536-7133 or toll free 877-822-7552 and ask to speak to a bank representative. After hours call 800-472-3272.
How do I sign up?
Stop in and speak with one of our friendly bank representatives to sign up.
Is there a dollar limit on the amount of purchases I can make?
Yes, accounts are typically set up with limits. Please contact a bank representative for more information.
Can I use my Debit Card at an ATM? Is there a cost for this use?
There is no charge if you use your Debit Card at a Crossbridge Community Bank ATM. However, fees do apply when you use your card at other ATMs.
What types of transactions can I do?
Use your card to make purchases and cash withdrawals, balance inquiries, and transfer of funds at an ATM. (Note: Not all ATMs are set up to do all these functions.)
EnFact fraud monitor builds a profile of each card user and then monitors card activity 24/7 for potentially suspicious activity.
You will receive an automated call from EnFact when a suspicious transaction occurs:
- You will be asked to verify recent transaction activity on your card.
- You will use your touch tone telephone keypad to respond to the inquiries.
- You will be provided a toll-free number to call if you have questions.
Your response to this call is important to help stop actual fraud and to avoid restrictions that may be placed on your card.
A sudden change in the location from which transactions usually occur, a high-cost purchase, a string of transactions from a merchant or ATM within a short time period, or a transaction that matches criteria of a known fraud trend may flag a transaction as suspicious.
Please inform us of a change of telephone number as soon as possible, so you can be contacted quickly when suspicious transactions occur.
3D-Secure is an easy-to-use security feature that confirms your identity with an extra password when you shop online at participating merchants. Banks and online merchants choose to participate in 3D-Secure to make online shopping safer for their mutual customers.
IF YOU DO NOT SHOP ONLINE WITH YOUR DEBIT CARD YOU DO NOT NEED TO ENROLL.
IF YOU DO SHOP ONLINE WITH YOUR DEBIT CARD YOU MAY NOT NEED TO ENROLL.
- This extra security APPLIES ONLY TO ONLINE PURCHASES and ONLY AT PARTICIPATING MERCHANTS. To see if you regularly shop online at a participating merchant click here.
THOSE WHO DO USE THEIR DEBIT CARD TO SHOP ONLINE AT PARTICIPATING MERCHANTS ARE ABLE TO ENROLL IN ONE OF TWO WAYS:
- DURING THE CHECKOUT PROCESS AT A PARTICIPATING ONLINE MERCHANT - Online shoppers will see a 3D-Secure enrollment screen when checking out at a participating merchant site. You will be allowed to opt out of enrollment during checkout four times, but will be required to enroll the fifth time. If you are not a regular online shopper you can wait to enroll until required. This feature helps ensure that frequent online shoppers - those at the highest risk for potential debit card fraud and identity theft - are enrolled in this service.
- ON OUR WEBSITE - Simply click here for a Demo of 3D-Secure and a list of Participating Merchants. If you decide you will be shopping online regularly at participating merchant websites, click the Register button to sign up.
